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Workforce Scheduling; the Backbone of Workplace Management

By HR Tech Outlook | Wednesday, January 29, 2020

While workforce scheduling was a mammoth task a few years ago, the scenario has changed quite a lot in recent times. With the rise of scheduling automation and the increased number of apps available to manage scheduling larger workforces, the process of workforce scheduling has become much more straightforward

FREMONT, CA: Workforce scheduling is the foundation for the smooth functioning of any business, especially one that relies on an hourly workforce. It entails a complete schedule of an organization's hourly workforce to manage the predicted amount of work in a business. Workforce scheduling needs to be efficient enough to handle last-minute changes like delays in reporting for the job or unaccepted leave of absence. While workforce scheduling was a mammoth task a few years ago, the scenario has changed quite a lot in recent times. With the rise of scheduling automation and the increased number of apps available to manage scheduling larger workforces, the process of workforce scheduling has become much more straightforward.

Several factors affect this process. These factors tend to differ from industry to industry, such as increased footfall in the retail or restaurant industry, increased tendency of accidents and therefore hospital visits during certain holidays, sudden emergencies in manufacturing or construction, and increased requirements in call or contact centers. Besides, employee availability, employee skills, and employee productivity are also integral parts of workforce scheduling.

Workplace scheduling is a vital part of workforce management. This involves taking into account predicted workloads and the number of resources needed to complete a job. Workloads tend to change frequently amongst dynamic industries. Having an automated scheduling process in place to manage these changes is imperative to such businesses.

Over the years, workforce scheduling has come a long way from traditional spreadsheets. The suite of workforce scheduling software available today ensures that organizations never have to struggle with planning schedules on spreadsheets again, for all practical purposes. There are way more jobs than people to fill them in, and turnover in the hourly worker industry is exceptionally high. Some of the industries that use hourly workers and are dependent on workforce scheduling include retail, healthcare, hospitality, contact centers, manufacturing, construction, and transportation and logistics.

Today, workforce scheduling technology and workforce management software have evolved to the point where they can automate the operational issues that managers face in optimizing workforce management. Solutions powered by Artificial Intelligence can handle large workloads, predict the needs with changing seasons, and optimally create schedules for shift workers. Also, it can help employees take control of their programs and switch shifts with other employees directly in case the need arises.

See Also: Top Workplace Management Solution Companies 

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