AI Driven Automation Enhancing Workplace Performance

HR Tech Outlook | Thursday, July 11, 2019

According to a study, AI applications may contribute up to $15.7 trillion to the world economy by 2030. Among a sea of current technologies AI certainly stands out in the race for automating the workplace.

FREMONT, CA: The latest technologies are engineering the business processes and are increasingly investing in automated systems based on artificial intelligence (AI) for best results. As per the recent market analysis, AI applications may contribute up to $15.7 trillion to the world economy by 2030. Automated platforms are gaining capabilities and can make several decisions that required human interference in the past. Moreover, technologies like AI, the internet of things (IoT), virtual assistants, and chatbots have also contributed to the transformation of the otherwise mundane repetitive tasks that depended on manual effort conventionally. However, the companies are yet to use these technologies to improve upon their most prized assets- employee.

Employee performance management systems help employees with improved work engagement and aligned goal attainment. Here are some of the areas where automated solutions can enhance employee performance with the aid of AI:

Smooth Communication

Streamline communication within and outside (prospective clients) the office is crucial to business growth. AI tools such as virtual phone systems allow automated repetitive responses and distribute calls to available phone lines offsets the unnecessary waiting time for the customers. Instant information and real-time data sharing tools provide service representatives the recent customer analytics to supply the callers with an excellent support experience.

Worker Ergonomics

Employee performance and adaptability are directly proportional to business analytics and growth. Using AI-based devices such as sensors or radio-frequency identification badges can help to enhance workplace safety and boost productivity. For instance, systems with AI algorithms can suggest the best working postures for jobs involving heavy physical efforts such as mining, or bricklaying. The above system is especially suited for manufacturing processes employing a huge worker population as it saves money, time, and effort.

Agile Review and Feedback

The conventional annual performance reviews are inefficient, considering the highly dynamic nature of businesses today. Thus proactive, automated feedback solutions are gaining popularity as they facilitate mutual goal-setting, providing timely feedback to workers, and tracking milestones. Another advantage of using AI is absolutely unbiased and eliminates any probability of erring when it comes to performance reviews.

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