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WorkLLama Introduces AI-Driven Chatbot Sofi to Improve Employee Experience

By HR Tech Outlook | Tuesday, March 17, 2020

The shortage of talents has doubled over the past decade globally, with U.S. employers reporting them most acutely at 69 percent. HR leaders’ priority is to enhance the employee experience with top talent acquisition goals for employers by improving a candidate’s experience, especially at the pre-application stage

FREMONT, CA: WorkLLama, a candidate engagement and referral management provider, introduced its AI-driven chatbot Sofi which puts a personal touch on automated discussions with candidates and associates to provide rich brand experience throughout the candidate journey. It focuses on delivering fast answers, resolving urgent issues, and demonstrating the quality of service candidates. Sofi allows recruiters to focus on higher priority tasks, such as building relationships with candidates.

“Recruiters have so much on their to-do lists, and timely engagement is central to great candidate experiences,” said WorkLLama Founder and CEO Sudhakar Maruvada. “Responsible automation lifts the recruiter’s workload, increases productivity, and automates the right work – including high-volume, mundane, repetitive tasks. That is exactly why we built WorkLLama’s comprehensive candidate experience and referral management platform, of which Sofi is a critical component. Our AI-driven chatbot helps recruiters and employers optimize the hiring process to create more meaningful human experiences and connections.”

Top 10 Recruitment Software Solution Companies in APAC - 2020Recruiters and employers begin with WorkLLama by personalizing messages and customizing automated workflows to guide candidates through the hiring process. Sofi delivers the right touchpoints via multimode communications, including voice, email, messages, alerts, or surveys. Sofi is designed to boost recruiter productivity via:

• Personalization: Sofi allows recruiters to be hands-off, while ensuring they don’t lose the personal touch, via rapid-fire, on-demand candidate engagement.

• Increased engagement: Sofi encourages candidates to ask more questions, give more feedback, and feel more connected.

• NLP for context and better responses: The recruiting chatbot offers natural language processing (NLP), which lends context and meaning to chatbot conversations. NLP allows Sofi to come up with the right answers for candidates, in real-time.

• Continuous improvement: Recruiters and employers can start by automating their FAQs and then expand their use of Sofi from there. Leveraging what they know about their audiences, they can iterate on how Sofi can help handle more tasks while delivering top-notch service, support, and meaningful answers when candidates need them the most.

See Also: Top Chatbot Solution Companies

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