Training the Workforce for AI Implementation

HR Tech Outlook | Tuesday, November 05, 2019

In future, AI will be used in every aspect of an organization. Thus, the workforce must be trained to work alongside AI.

Fremont, CA: Artificial Intelligence is branching out into more and more diverse industries and human resources is also one of them. For many employees, change is difficult, and they get upset with the changes that result from AI introduction. Thus, leaders must communicate a context for the occurring change. In time, HR professionals will understand the improvement brought forth by AI. Lack of reasonable explanation, engagement, and communication may lead to employees not understanding AI implementation and altogether rejecting it. Hence, HRs needs to be proficient at building trust and understanding.

For a successful organizational change, engagement is the key. Hence, the ones explaining the change need to allow feedback from the staff before any AI implementation. AI will contribute to the fast-paced and ongoing change of the future, and the HR professional’s role may change significantly. An HR’s role itself may change by AI due to its ability to replace many routine tasks. Through AI implementation, future HR professionals will likely be relieved of their administrative tasks where their focus will shift on building new roles and cultures such as team building, strategy, negotiation, staff engagement, and more.

As AI is deployed widely within organizations, the roles and responsibilities of the workforce will alter. As roles change, employees will need to develop new skills that support and complement the contribution of AI. To reap the benefits of AI and drive the organization forward, human workers will also need to display greater creativity, agility, and objectivity. Over the next 10 to 20 years, AI and automation are set to transform the world of work. However, very few organizations are communicating about this shift. A few organizations have found a creative way to educate their staff about the benefits of a digital workforce. They have run competitions among the team, while others have taken initiatives to ask employees about the mundane and laborious tasks that would be replaced by AI and automation. These initiatives train the workforce with the idea of working alongside AI.

The ultimate goal of an organization should be instilling a positive culture of automation within the workforce. Such a culture can be achieved over time by communicating the positive aspects of AI implementation about how the company’s virtual workers are helping individuals, teams, and organizations as a whole. Employers must encourage the workers to share their experience of working with AI and how it has impacted their motivations and career prospects.

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