hrtechoutlook

Qualtrics Selected by Banco Galicia to Improve Employee Experience and Create Data-Driven Culture

HR Tech Outlook | Monday, September 22, 2025

Fremont, CA: Qualtrics, the world's No. 1 Experience Management (XM) provider and creator of the XM category, announced that Banco Galicia, a leading financial institution headquartered in Argentina with more than three million clients and 5,600 employees, has selected Qualtrics Employee to listen to employee feedback in real-time, take swift and personalized action to improve the employee experience and create a data-driven culture.

Banco Galicia has consistently been named one of the greatest places to work in Argentina for nearly the last decade, coming in at No. 1 in 2018 and 2019. The bank uses Qualtrics to expand its employee experience strategy by measuring workplace climate, designing personalized experiences for every individual and identifying critical touchpoints in an employee's journey — like onboarding and offboarding.

Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.

While Banco Galicia's employee NPS scores are often high, the bank utilizes Qualtrics to explore other metrics and uncover insights it hasn't before, including employee commitment and satisfaction level — or how much effort an employee must expend to get their job done. With these new metrics, Banco Galicia has found valuable insights that allow them to highlight and focus on issues for specific employee groups — like critical talent or women — and improve their actions.

"We want to put our employees at the center of everything we do and improve and personalize the experiences they have each and every day, especially because we understand the impact that has on our clients. The first step is to listen in the moment when the experience is happening, then take action." said Guadalupe González Menichelli, Culture and IT Innovation Leader at Banco Galicia. "Qualtrics is a fundamental ally on this journey because it allows us to listen to our employees' feedback in real time, measure and understand their thoughts and feelings, then quickly take action on that data."

If an employee reports a poor experience, leadership is notified immediately and can take action in real-time. In fact, Banco Galicia has already found that even small changes make a difference and help employees feel heard. The financial institution hopes taking quick action will help improve employee loyalty, attrition, and engagement.

"Companies that emerge as leaders are those that are continuously listening to their employees and taking quick action on the insights they receive," said Jay Choi, Chief Product Officer at Qualtrics. "Banco Galicia is one of Argentina's best places to work because they've shown a commitment to creating exceptional experiences for both their customers and employees. With Qualtrics, they'll create a data-driven culture that focuses on employee feedback and quick action."

See Also: Top 10 Companies Providing Drone Tech Consulting/Professional Services

More in News

The evolution of workplace structures has led organizations to embrace remote staffing as a core component of operational strategy. This shift is driven by a need for adaptability, access to global talent, and a focus on sustainable, long-term workforce planning. Remote staffing is becoming a strategic asset rather than a short-term fix as digital capabilities advance, and communication channels become more frictionless. Organizations are now focusing on building infrastructure that supports distributed teams without compromising performance, compliance, or collaboration. A forward-thinking approach to remote staffing requires understanding the tools, policies, and workflows that enable productivity at scale. Building Sustainable Remote Talent Pipelines Establishing a reliable and agile remote staffing model begins with optimizing talent acquisition processes. Organizations are expanding their recruitment reach across borders to tap into wider skill sets and specialized expertise. With geographic limitations removed, talent strategy now prioritizes roles based on need and capability, not physical location. To ensure long-term sustainability, workforce planning integrates digital vetting tools, role-specific assessments, and structured onboarding protocols tailored to remote contexts. These approaches allow organizations to maintain high talent standards while accelerating the hiring process. Retention strategies also play a vital role. Structured communication frameworks, digital engagement tools, and ongoing professional development are being leveraged to keep remote professionals aligned with organizational goals. CompWizards enables data-driven insights through digital engagement tools and structured communication frameworks, helping organizations strengthen workforce alignment and retention outcomes. A cohesive culture, supported by consistent touchpoints and clear expectations, is essential to maintaining morale and accountability in remote settings. Compliance, Security, and Operational Integrity Clear compliance policies and a strong digital infrastructure must support remote staffing models. Legal considerations, including labor law, data security, and tax implications, require careful management across jurisdictions. Many organizations are partnering with global employment platforms or legal consultants to ensure all local regulations are met when hiring internationally. Secure access to company systems is also critical. Enterprises are implementing advanced identity verification tools, VPNs, and endpoint security measures to prevent unauthorized data access. These layers of protection safeguard intellectual property and ensure regulatory compliance while allowing remote professionals to access sensitive information when required. Navigate Forward delivers professional development and digital engagement solutions to enhance communication frameworks, workforce alignment, and retention strategies. Operational integrity is further maintained through standardized workflows and digital performance management systems. Clearly defined key performance indicators and regular virtual check-ins create a transparent and accountable environment. These systems help ensure remote teams align with business objectives and performance benchmarks. Leveraging Technology for Scalable Solutions Technology is the foundation of any successful remote staffing solution. Centralized project management platforms, real-time communication tools, and cloud-based collaboration suites have become standard across industries. Organizations invest in tools that foster transparency, automate repetitive tasks, and support time-zone-independent productivity. Advanced analytics and reporting tools also help organizations measure engagement, monitor output, and make informed decisions about staffing levels and project progress. Through technology, teams can work in sync regardless of location, driving innovation and operational efficiency. With the proper infrastructure, policies, and tools in place, remote staffing becomes more than necessary—it becomes a long-term business asset capable of supporting agile growth and global competitiveness. ...Read more
 Digital natives, primarily millennials or Generation Y, are individuals born after 1980 who have been immersed in digital technology from a young age. Their upbringing in a tech-savvy world has made them exceptionally proficient with the digital tools they utilize to communicate, learn, and interact socially. This group's unique skills and perspectives reshape the modern workplace, influencing how organizations operate and connect with employees and customers. Not only is cultural cohesion critical to millennials, but they must also trust that their company's ideals align with their own. Aligning company and employee values, however, is only one of the challenges that human resources encounters. The other is to promote specific values and ensure that employees understand what they are and that the organization has them in particular scenarios.  Digital natives, like Gen Zers, prefer to receive frequent positive feedback and acknowledgment from their colleagues and management Tech-Savvy Consider who you believe is the ideal person to assist them in making ChatGPT or CopyAI function. Without question, it's Generation Z. They grew up with technology, so they have an intuitive understanding of how it works. They are comfortable using technology to solve problems and quickly adapt to new ones. This technological knowledge makes them essential assets in any organization that relies on technology. Adaptable Generation Zers are accustomed to change and can swiftly adjust to new conditions, technologies, and work environments. This makes them an excellent choice for enterprises eager to explore new digital frontiers and stay up with quickly changing technology breakthroughs. Having Generation Z on your team means never worrying about a new digital frontier. Entrepreneurial Many GenZers have a 'learn on the fly' approach and want to build their enterprises. They are not scared to take risks and constantly seek new and innovative solutions to address challenges. This approach can instill new ideas and viewpoints in the workplace and build an innovative culture. Multi-Tasking They are frequently accused of being distracted by their electronics, but the truth is that they are skilled multitaskers. They may perform numerous activities simultaneously, such as working on a project while replying to emails or messages. With adequate coaching, this skill can be instrumental in fast-paced work contexts where time is critical. Creative They grew up in a society where they can quickly access knowledge and collaborate with people online, allowing them to build their problem-solving talents. Their inventiveness can provide fresh and unique ideas, allowing firms to stay ahead of the curve and solve challenging problems.  ...Read more
The fast-paced advancement of technology transforms how organizations nurture leadership abilities, providing inventive tools and strategies for more effective and efficient leader development. AI is in charge of modernizing this process. By processing extensive data, AI-driven platforms can pinpoint potential leaders, evaluate their strengths and weaknesses, and suggest customized development plans. The systems deliver personalized coaching and feedback, resulting in a learning experience tailored to the distinct needs of each leader. AI-driven chatbots can simulate real-time decision-making scenarios, helping leaders practice and refine their problem-solving and communication skills. AI algorithms can track progress and provide insights into areas for improvement, ensuring continuous growth and alignment with organizational goals. VR immerses leaders in realistic scenarios, allowing them to practice handling high-pressure situations, conflict resolution, or strategic decision-making in a risk-free environment. AR enhances real-world experiences by overlaying digital information and providing real-time guidance during on-the-job training. For instance, VR can simulate cultural interactions in global markets, helping leaders build cross-cultural competence—an essential skill in today’s interconnected environment. Interactive simulations, role-playing exercises, and competitive challenges encourage active learning and practical skill application. Navigate Forward supports leadership transitions through personalized coaching and strategic career guidance aligned with evolving organizational needs. Navigate Forward has been awarded Top Executive Career Transition Service by Manage HR Magazine for personalized coaching, executive expertise, and structured transition strategies. Gamified platforms often incorporate reward systems, progress tracking, and peer collaboration, creating an engaging learning experience. Data analytics also plays a critical role by enabling evidence-based evaluation of training effectiveness, ROI, and leadership behavior trends. Organizations can pinpoint skill gaps, predict future leadership needs, and design targeted interventions by analyzing performance data. Furthermore, predictive analytics can identify employees with high leadership potential, allowing companies to invest in their development early. The data-driven approach ensures that leadership pipelines remain robust and aligned with organizational strategy. Digital collaboration tools and platforms are also redefining how leaders learn and connect. With the rise of remote work and global teams, these technologies facilitate seamless communication, mentorship, and peer learning across geographies. Online learning management systems (LMS) provide access to many resources, including webinars, courses, and expert sessions, enabling leaders to learn independently. Social learning platforms foster knowledge-sharing and networking, allowing leaders to gain diverse perspectives and build relationships that enhance their effectiveness. Neuroscience and wearable technology are emerging as valuable tools in leadership development. Wearable devices that track biometric data, such as heart rate and stress levels, provide insights into how leaders respond to pressure and manage emotions. ...Read more
Employee engagement has become a central priority for organizations aiming to boost productivity, retention, and overall workplace satisfaction. No longer limited to traditional incentives or recognition programs, engagement strategies now focus on fostering meaningful connections between employees and their work. Businesses recognize that motivated and fulfilled employees drive innovation, strengthen collaboration, and contribute to long-term growth. Shifting expectations, changing work models, and an emphasis on well-being have created new trends that redefine how organizations cultivate engagement across all levels. What Are the Evolving Strategies for Engagement? Organizations are increasingly emphasizing flexibility and autonomy as vital drivers of employee engagement. Employees value the importance of balancing professional responsibilities with personal needs, and workplaces that support this balance achieve higher satisfaction and performance. Flexible work arrangements, task ownership, and trust-based leadership encourage employees to feel empowered and respected. Recognition remains a cornerstone of employee engagement, although organizations are increasingly adopting personalized acknowledgment, peer-to-peer recognition and real-time feedback to strengthen morale and belonging. Redzone integrates structured learning pathways into daily workflows, helping frontline employees develop skills and progress professionally. Training and development remain equally important as employees seek opportunities to enhance their capabilities and stay relevant, while organizations investing in learning pathways can support stronger loyalty and long-term commitment. Technology supports many of these strategies by enabling seamless communication, collaboration, and performance tracking. Digital platforms allow organizations to measure engagement levels, identify challenges, and implement targeted improvements quickly. By combining technology with human-centered approaches, organizations create stronger bonds with their workforce. SHIFT HR Compliance Training delivers interactive workplace training that supports employee engagement through practical, scenario-based learning experiences. How Can We Emphasize Well-Being and Cultural Awareness? Employee well-being has become a defining feature of engagement trends. Organizations recognize that physical, mental, and emotional health directly affect motivation and productivity. Wellness initiatives, counseling support, and programs promoting healthy lifestyles demonstrate a commitment to employees beyond work performance. Culture also plays a pivotal role in engagement. Inclusive environments that celebrate diversity and foster open dialogue cultivate trust and a sense of belonging. Employees who feel appreciated for their unique perspectives are more likely to contribute ideas and collaborate effectively. Leadership transparency and ethical practices further strengthen engagement by aligning individual values with organizational goals. Community-building initiatives add another layer of connection. Team activities, mentorship opportunities, and cross-departmental collaborations foster stronger relationships that extend beyond daily tasks. These efforts encourage loyalty and create a sense of shared purpose. Employee engagement continues to evolve as organizations embrace flexibility, well-being, and inclusivity. By combining technology with people-first approaches, businesses are shaping workplaces where employees feel motivated, valued, and committed to achieving shared success. ...Read more