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Fremont, CA: Driven by COVID-19 disruption and enabled by technology, global business leaders can redesign workforce management and redefine ways of working. Organizations are rethinking workforce management, performance, planning, and experience strategies.
Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact center, has been recognized in its first appearance as a Strong Performer in The Forrester Wave: Workforce Optimization Platforms, Q4 2021. The Forrester report names the eight most promising providers in the category, citing that the Playvox "...commitment to be a cloud-only provider reflects its confidence in bringing together a strong WFO suite for digital channels."
"2021 is a year of firsts. With the acquisition of Agyle Time and the addition of a WFM solution to our product portfolio, we are the first to offer a cloud-native workforce optimization solution purpose-built for the CRM-centric, digital-first contact center. Our market momentum is strong, and I am proud of the fact that not only was Playvox invited to participate in this research, but that we are recognized for what we believe is our ground-breaking digital experience focus," commented Louis Bucciarelli, Chief Executive Officer of Playvox.
Playvox was founded on the belief that modern cloud tools that prioritize employees and integrate seamlessly into the digital transformation of the modern business landscape are essential for maintaining a competitive advantage in the battle for both customers and workers. The pandemic effects of the last 20 months, which no one could have predicted, have only increased the urgency for this focus, making the Playvox difference timely.