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Workforce management systems played a significant role in making communication simple and accessible, particularly during the pandemic. Previously, desk-less workers were mostly excluded from these technological investments, but they are now the focus of a new generation of solutions.
Fremont, CA: Communication is a critical component of a healthy organizational culture. Email, video, and workplace portals all play important roles in fostering connectivity. Although desk-less workers—healthcare professionals, retail employees, construction workers, manufacturing workers, and transportation workers—comprise more than 80 percent of the entire workforce, they frequently lack access to these tools, resulting in a disconnect in a hybrid environment. So, how do businesses ensure that these employees feel involved and informed?
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How can organizations make communication easy and accessible for all workers?
Workforce management systems played a significant role in making communication simple and accessible, particularly during the pandemic. Previously, desk-less workers were mostly excluded from these technological investments, but they are now the focus of a new generation of solutions. These current systems enable communication that allows all employees and corporate executives to obtain access to and exchange vital updates that may be useful before, during, and after work shifts. For example, fatigue management systems track hours worked, tasks completed, breaks taken, and scheduled time off to find out employees who are at risk of becoming fatigued—especially critical in situations where worker safety might be enhanced. Other systems offer pulse checks and in-the-moment management notifications to assist employees to share crucial input on potential workplace wellness issues, particularly when employees are working overtime. These workforce management tools enable employees to stay in touch with their managers and business leaders, improving the employee experience and allowing them to feel connected regardless of whether they have access to traditional enterprise software or work in an environment that priorly would not have supported such easy access.
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