Effective communication at work is not a one-time thing. You will need to constantly track the progress and offer ongoing support.
Fremont, CA: Miscommunication in a workplace can happen when there is little transparency, which sometimes could be unintentional. When miscommunication is not addressed, it could be seen as workplace conflict or low productivity.
There are many factors impacting clear, effective, and transparent communication at work, such as personal characteristics, physical distance, context, culture, the message itself, and jargon used.
Here are three ways to ensure effective communication:
Listen on Multiple Levels
Repeat or reframe the message in your own words to understand it. If there are any doubts among the parties, take time to clarify. If there is any information you feel that you missed or do not understand the message, ask.
Recalling important points of the audience can be useful in the future, as it shows your audience that you cared and actively listened.
Pause, understand the situation, clarify, and have empathy before communicating at work.
Ask open-ended questions starting with 'what' and 'how' to collect information and context to understand the audience. With more understanding, you will be able to tailor a proper message that relates to the audience. Also, be open, ready, and willing to see things from your audiences' perspective.
Create space for understanding before making any assumptions and be thoughtful to make sure everyone's ideas and thoughts are captured to ensure that feel included and valued in the workplace.
Know Your Audience Well
Understanding the audience is important for effective communication at work, including verbal and written communications, emails, presentations, company-wide announcements, or status updates on projects.
Whether the message is properly conveyed or not depends on the understanding of what the audience cares about:
• Who are you targeting with your communication?
• What is the intent of your message?
• What do they need to know?
• What do you need them to do?
• What's the best way to communicate the message to your audience?
• How will your audience perceive or interpret the message?
• How will your audience feel, think, and react when they receive your message?
You will need to plan, research, and observe the audience's behavior to answer the above questions.
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