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How Artificial Intelligence is Transforming Change Management?

HR Tech Outlook | Monday, April 26, 2021

Using best practice approaches and people with the requisite expertise, AI can help change management teams identify and mitigate risks more easily and quickly.

Fremont, CA: technological advancements may prompt change, but it also determines how change management is implemented. More than any other technical advancement to date, Artificial Intelligence has the potential to transform the business world. It will also impact change management, especially the human side of things.

AI promises to make change management more effective in the same way as it makes task management more efficient. Change managers can now measure digital activity in real-time 24 hours a day, 365 days a year, thanks to AI.

Since AI uses data flow to predict what will happen, it helps the change manager take appropriate action before it is needed. Certain acts may be taken without human intervention, thanks to AI technology that allows improvements to be made automatically to prevent problems that have been expected. In this case, the change manager will be notified of the change rather than implementing it. This will help speed up the pace of progress and ensure that projects are completed on time and within budget.

Organizational progress is no longer constrained by organizational hierarchy thanks to AI's capabilities. Talent can be more often hired virtually and will be able to move in and out of a change project as required – this may be for an hour or two at a time, with AI technology allowing talent to be brought in more quickly. As a result, a more flexible approach to change will emerge.

Change projects could be handled more quickly in such a setting. Using experience and learning from previous change projects, AI can evaluate a change project and match the skills needed at each point. Where skills need to be improved, AI will fit those that need to be qualified with the necessary training.

For large-scale projects, AI can comb through data sources like in-house HR files and LinkedIn profiles to find people who have the skills needed. This will make it easier to continually develop change management teams, matching individual skills to project needs at all stages of the project.

AI technology can track meeting minutes, emails, notes, and other documents as the change project progress to ensure that activities are organized, problems are resolved, and risks are posed and handled effectively. AI eliminates human bias in all of these systems, ensuring that all decisions are based on the same rational reasoning.

Change managers will be able to use AI to improve their strategy, make better choices, and boost the change process by using the best talent available. Change managers will have more time to direct the people side of change than just overseeing the change mechanism.

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