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How AI Transformed Workforce Helps Companies to Stay Ahead

HR Tech Outlook | Thursday, December 17, 2020

Chatbot is a common application of AI. Many companies are using chatbots to improve their customer experience. These smart bots are a must-have for a workforce that directly deals with customers on a daily basis.

Fremont, CA: Artificial Intelligence (AI) has given way to massive disruption in various industries. AI’s popularity has only increased over the years due to its multi-faceted applications. This sensational technology has not only enabled personalized online shopping and automation of repetitive tasks, but it is also transforming the workplace.

In this article, we are exploring the contributions of AI in transforming the workforce.

Increases Employee Productivity

One of the most noticeable benefits of an AI-driven workforce is enhanced productivity it offers businesses. AI saves employees time and effort as it automates repetitive and menial tasks. Consequently, employees can focus on rather complex and important tasks. They can also hone their creative edge.

Chatbots is a common application of AI. Many companies are using chatbots to improve their customer experience. These smart bots are a must-have for a workforce that directly deals with customers on a daily basis. AI-enabled chatbots empower employees to provide quick, uninterrupted, and accurate support to customers, which, in turn, enhances productivity in the workplace. They can collect information and document customer complaints, reducing the manual time needed to perform these tasks.

Streamlining the Onboarding Process

Onboarding is one of the most important processes of an organization that determines a new hire’s experience with an organization. Training employees is an integral part of the onboarding process. Innovative AI training tools have gain popularity over the last few years. At first, these tools acquire coaching abilities by first monitoring how different workers perform particular tasks. Next, they can select new team members through the steps of completing those tasks. AI-enabled training tools can also train current employees on the best methods of doing things more efficiently and quickly.

AI can also be helpful in a company’s succession planning. The powerful analytics that the technology offers can help one identify characters that make one an appropriate future leader.

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