How AI Can Improve the Employee Experience

HR Tech Outlook | Tuesday, October 01, 2019

Boosting employee engagement is a top priority in any organization. With the help of AI tools, employee experiences are noted, and improvements are suggested for better functioning of the organization.

FREMONT, CA: The success of an organization is dependent mainly on employee productivity. Employee engagement and satisfaction are one of the factors which have a permanent effect on employee productivity. The ways of achieving these have changed over the years. Different companies have various ways to assess and determine their workforce's wellbeing.

As technology evolves, employees have come to expect a personalized life experience – including job experience. In a small organization, HR and the rest of the leadership team have enough time with the team members to make the employees aware and have a real personal connection to the company. As businesses grow, the amount of relationships between leaders and more than a couple of staff is considerably difficult.

Most organizations still use outdated methods, including employee reviews or engagement surveys. However, few forward-thinking organizations have begun to use tools which provide more useful and frequent information. One of these important tools is artificial intelligence (AI). Fortunately, developments in AI and machine learning help businesses to bridge the communication gap. Al can address the issue of personal interaction with every individual in an organization. AI also transforms the environment inside the workplace by affecting employee interaction, performing critical tasks, and even receiving notifications.

How can AI Improve Employee Engagement?

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• Creating Insight: The ability to gain valuable insight from large amounts of data is a key advantage for AI. Organizations can use the data obtained from Big Data with AI and ML-based apps. These data are mostly used to produce additional revenues. It can also be used, however, to make staff more happy and efficient. Thus, an AI-powered tool will assist employers in understanding the team trend with the moment, with a device such as AI that can evaluate the language sort, including emojis, e-mail signatures, and sentences used by staff for the communication purposes.

• Automation: AI can enhance its employee experience through the automation of tedious or highly accurate repeat tasks. This is one example of how AI can replace human workers. Some cases of automation conducted by AI include how processors or data are improved. AI ensures quick access and viewing of information and much more comfortable use of things like feedback from employees.

• On-job Training: Learning does not stop as soon as the employee assumes his job role. AI will play a pivotal role to ensure that employees are learning something new even when they are at work.  AI will also help transfer skills from one generation to the next – AI can ensure that when employees retire or join other companies, they leave behind their valuable expertise; they can draw on it for other employees.

• Recruitment and Onboarding: AI-enabled devices can assist employers in identifying the correct job applicant. The pre-screening of candidates using AI is a regular practice in big companies with thousands of applicants. If the AI system discovers that an individual applicant is not adequately suited for a particular position, it automatically identifies another location and recommends applying for that position. AI's chatbots are the new inventions in the field of onboarding, and this can assist new employers in settling down and adapting to the distinct facets of the organization.

• Personalized Experience: Using AI, companies can collect and combine employee information with employee preferences or certain other background information to generate their own customized experience. AI can allow employee personalization in several ways. One way is to club staff into segments in large companies or to supply particular messages, where necessary. Besides segmentation based on title or department, it is smarter if the interests or preferences drive processing for communication.

• Developing the Employer Brand Story: The new generation at work not only wants to personalize initiatives and strategies but also seeks a credible, narrative that is meaningful at the individual level in brand history. AI enables companies to link themselves with applicants, staff, and customers better. The knowledge of the worker can increase their work with a known brand.

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