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Five Key Features in Telecom Billing Software

HR Tech Outlook | Thursday, April 01, 2021

Because different telecom companies have different business models, such as postpaid, prepaid, and hybrid, to name a few, telecom software must be adaptable enough to support all of them.

Fremont, CA: Billing is a critical operation in the telecom services industry. Companies that use effective billing software can present themselves as prestigious brands. The complexities of smartphone technology and the increase in the number of telecom service providers necessitate the use of a robust billing system by businesses.

Here are five essential features in telecom billing software:

E-Bill Generation

E-bills are very convenient for subscribers in today's world because they can be viewed on their computer screens and smartphones. It also saves telecom companies time and money on bill printing and distribution. As a result, the billing system must be capable of producing electronic bills for subscribers.

Integration with Multiple Payment Gateways

All major payment gateways, such as Ace Express, Paypal, MoneyGram, and Western Union, must be integrated into the software. This will also allow subscribers to pay their bills online via net banking and other similar methods. Customers can also pay their bills easily through their smart devices using this feature, even if they are in a different part of the world.

Customization as per Telecom Company

Every telecom company has its own processes for bill generation and management, subscriber acquisition, and inventory management. As a result, the billing software company must be able to provide customized solutions based on the operations of the telecom service provider.

Capable of Supporting All Business Models

Because different telecom companies have different business models, such as postpaid, prepaid, and hybrid, to name a few, telecom software must be adaptable enough to support all of them. The software must also be capable of providing convergent billing solutions, in which a single bill is produced for the company's various services.

Ability to Spot Duplicate Records

When lifeline telecom companies receive an application, they frequently fail to screen out non-eligible and duplicate subscribers. A good billing software allows these businesses to easily track duplicate and ineligible customers, thus avoiding losses. Applicant's social security numbers and dates of birth are typically used to identify them.

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