hrtechoutlook

Catchpoint's DEX Sonar will Augment Device Monitoring Capabilities!

HR Tech Outlook | Friday, June 28, 2019

The integration of mobile devices and SaaS applications has necessitated efficient monitoring by enterprise to ensure the productivity of employees.

FREMONT, CA: The proliferation of mobile data and the internet of things (IoT) in organizations has necessitated the need for efficient device monitoring to avert vulnerabilities at the endpoints. In this regard, Catchpoint, a provider of digital experience monitoring (DEM), recently launched DEX Sonar to empower the organization in effectively managing their digital devices.

The DEX Sonar offers a complete solution designed to provide real user, active, and device monitoring. It complements the current monitoring solutions of Catchpoint. It will enable the organizations to implement end-to-end visibility into the digital employee experience (DEX), especially when leveraging third-party SaaS applications.

Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.

It leverages browser extensions and background companion applications to obtain visibility of the employee device. It tracks the interaction of the employees with the SaaS or proprietary applications. Also, the real-time and historical data on the performance of the SaaS applications on global, local, and device levels can aid the organizations in mitigating and resolving the disruptions, thus streamlining productivity as well as morale among the employees.

As productivity and efficiency of the workforce are heavily dependent on the SaaS applications, and any disruptions in the process might lead to losses. To prevent this, the DEX platform will enable enterprises to manage their SaaS applications and prevent unfavorable incidents. It will also empower the organizations to streamline recovery and hold the platform providers accountable to the service level agreements (SLAs).

Catchpoint recently conducted a survey monkey poll of SaaS users, according to which, every SaaS user reported experiencing performance issues in the first year of implementation. Over 66 percent reported problems with critical applications, and almost 82 percent reported adverse effects due to such disruptions in their SaaS platforms. The poor performance of applications often negatively impacts the workspace culture. A good monitoring strategy can accelerate digital transformation, leading to higher productivity.

In the case of SaaS solutions, the code and infrastructure are managed by the service providers. As a result, organizations cannot integrate telemetry into the platforms to monitor the digital experience of the users. However, the incorporation of Sonar will enable the organization to implement telemetry at the browser level and monitor the performance of the SaaS applications.

More in News

Digital natives, often known as millennials or Generation Y, are those born after 1980 who grew up with digital tools and technology and witnessed the changes around them.  They are highly digitally literate and use technology to communicate, learn, and socialize effectively. Not only is cultural cohesion critical to millennials, but they must also trust that their company's ideals align with their own. Aligning company and employee values, however, is only one of the challenges that human resources encounters. The other is to promote specific values and ensure that employees understand what they are and that the organization has them in particular scenarios.  Digital natives, like Gen Zers, prefer to receive frequent positive feedback and acknowledgment from their colleagues and management Tech-Savvy Consider who is best positioned to help organizations leverage tools such as ChatGPT or CopyAI effectively. In many cases, it is Generation Z employees who bring a natural familiarity with digital platforms. Having grown up immersed in technology, they often demonstrate an intuitive understanding of how digital tools function and how they can be applied to solve business problems. Their comfort with experimentation and rapid adaptation enables organizations to integrate emerging technologies more seamlessly into daily operations. Firms such as Titus Talent Strategies  recognize the importance of aligning tech-savvy talent with evolving workplace demands. This technological fluency makes digital natives valuable contributors in environments where innovation and agility are critical. Adaptable Generation Zers are accustomed to change and can swiftly adjust to new conditions, technologies, and work environments. This makes them an excellent choice for enterprises eager to explore new digital frontiers and stay up with quickly changing technology breakthroughs. Having Generation Z on your team means never worrying about a new digital frontier. Entrepreneurial Many GenZers have a 'learn on the fly' approach and want to build their enterprises. They are not scared to take risks and constantly seek new and innovative solutions to address challenges. This approach can instill new ideas and viewpoints in the workplace and build an innovative culture. ThePeoPeople.com delivers workforce solutions that support digitally driven talent strategies and modern workplace transformation initiatives. Multi-Tasking They are frequently accused of being distracted by their electronics, but the truth is that they are skilled multitaskers. They may perform numerous activities simultaneously, such as working on a project while replying to emails or messages. With adequate coaching, this skill can be instrumental in fast-paced work contexts where time is critical. Creative They grew up in a society where they can quickly access knowledge and collaborate with people online, allowing them to build their problem-solving talents. Their inventiveness can provide fresh and unique ideas, allowing firms to stay ahead of the curve and solve challenging problems.  ...Read more
A turbulent and ever-changing business environment has produced an urgent demand for better people decisions everywhere. Companies must be able to examine their data to to uncover the underlying causes of issues, implement suitable treatments, and forecast future events using hard evidence to be genuinely effective. This technique is at the heart of successful people analytics strategies. The effectiveness of people analytics in daily decision-making is undeniable. Using people analytics, business leaders may get their CEO's attention by delving deeper into strategic HR indicators like Revenue per employee, HR effectiveness, improved hiring quality, new hire failure rate, performance turnover in key positions and diversity hires for positions that directly impact customers. As demand for workforce optimization grows, Companies in People Analytics are transforming how businesses manage human capital. Key Benefits of People Analytics: One of the most impactful applications of people analytics is turnover reduction, particularly when organizations concentrate on specific roles or employee segments. By applying data-driven retention strategies, companies can better understand the causes of attrition and take targeted action to reduce employee turnover. People analytics also helps organizations identify the most effective sources of qualified candidates and detect drop-offs within the recruitment process, enabling more efficient allocation of recruiting budgets and talent pipeline investments. Platforms such as Visual Workforce support organizations in translating workforce data into actionable insights that strengthen retention and recruitment outcomes. Additionally, people analytics can define ideal candidate characteristics, refine training approaches, and optimize organizational structures, ultimately reducing costs while improving overall performance. Navigating the Latest Trends in People Analytics: People analytics is becoming more popular than ever. This rise is largely driven by businesses recognizing the potential of employing data insights to inform decision-making. Along with the overall trend of using data to inform business choices in all areas, senior leadership increasingly recognizes the value of people analytics. It makes logical sense: business objectives such as growth, productivity, and budget are inextricably connected to the personnel. It is the responsibility of people in charge of data analysis to identify and explain the metrics that are most important to executives, such as retention levels, engagement rates, and sales staffing. As people analytics becomes more widely employed in businesses, the emphasis on privacy protection grows. Organizations must guarantee that access to specific personal information is restricted to authorized personnel only. Privacy and information security demand a high level of inspection. ...Read more
Many companies are looking at how they manage the money they spend on labor and how productive their workforce is. Labor is no longer a simple cost that companies track using spreadsheets and manual reports. Instead, the data about the workforce has become an asset that can affect how profitable a company is, how efficient it is, how well it keeps employees and how well it grows in the long term. As companies deal with changes in their workforce, rising costs, and the need to adapt to technology, labor costing and workforce analytics software have become essential tools. Modern businesses operate in environments where the workforce is constantly changing. Companies have to deal with work models, fluctuating labor availability, increasing compliance obligations and evolving employee expectations, which creates a lot of complexity. Companies need to have real-time visibility into how labor is being used, how efficient staffing is, overtime patterns, productivity trends and strategies for allocating the workforce. Traditional workforce management systems often do not provide the insights that companies need to make decisions, so companies are moving towards more advanced analytics-driven platforms. Labor costing and workforce analytics software combine automation, artificial intelligence, predictive modeling and operational intelligence to help businesses understand how the activities of the workforce affect the company's performance. The use of cloud infrastructure, enterprise automation and AI-powered business intelligence has increased the demand for workforce analytics technologies in industries such as manufacturing, healthcare, retail, logistics, construction, hospitality and professional services. AI-Driven Workforce Analytics Improving Decision-Making Workforce analytics software has changed a lot from the reporting tools. Modern platforms can process large amounts of workforce data in real time, helping companies identify patterns and make proactive decisions based on measurable insights. AI-powered systems can evaluate attendance records, productivity metrics, labor utilization rates, overtime trends, employee performance indicators and scheduling patterns at once. Of just showing historical data, advanced analytics platforms can predict staffing shortages, workforce fatigue risks, absenteeism trends and operational bottlenecks before they become big problems. Predictive workforce planning is particularly valuable for industries that have fluctuating labor demands. Companies in retail, logistics, healthcare and manufacturing are using forecasting models to match staffing levels with anticipated business activity. It helps companies improve labor efficiency while reducing payroll expenses and operational disruptions. Companies can monitor workforce performance across locations through centralized dashboards that provide real-time visibility into labor-related metrics. The flexibility supports decision-making and improves coordination between management teams and operational departments. Businesses recognize that productivity and retention depend heavily on workforce satisfaction, engagement and well-being. Advanced analytics software measures employee sentiment, scheduling fairness, workload balance and collaboration trends to support workplace environments. Labor analytics systems can automatically generate reports, calculate workforce expenses, monitor compliance requirements and identify payroll inconsistencies with manual intervention. The operational efficiency allows HR and finance teams to focus more on initiatives instead of repetitive administrative tasks. Improving Financial Visibility and Resource Allocation Labor expenses are one of the operational costs for many businesses. Accurately measuring workforce-related spending is challenging when companies rely on systems and manual calculations. Labor costing software addresses this issue by providing visibility into workforce expenses across departments, projects, locations and operational activities. Modern labor costing platforms allow companies to allocate labor expenses precisely by tracking employee hours, project assignments, overtime usage and productivity contributions in real time. Businesses gain an understanding of how workforce costs affect profitability, operational efficiency and project performance. Companies in project-based industries benefit from advanced labor costing solutions. Construction firms, engineering companies, consulting organizations and manufacturing businesses often manage labor allocation requirements involving multiple teams and operational phases. Labor costing software helps these companies track resource utilization accurately while improving project financial forecasting. Integration with enterprise resource planning systems has enhanced labor costing capabilities. Businesses can connect payroll systems, financial reporting tools, scheduling platforms and operational databases into workforce management environments. The integration improves reporting accuracy while reducing data inconsistencies across departments. Intelligent systems analyze workforce data to identify spending inefficiencies, labor allocation imbalances and overtime risks. Companies can then adjust staffing models proactively to improve performance without compromising productivity. Workforce Challenges Driving Innovation across Analytics Platforms Although labor costing and workforce analytics technologies are advancing rapidly, businesses still face implementation and operational challenges. Many companies operate systems that limit visibility across workforce operations, payroll management, scheduling and productivity tracking environments. Workforce analytics platforms process employee information, creating pressure for companies to maintain transparent data governance policies and secure infrastructure environments. Companies must balance visibility with ethical workforce management practices and privacy compliance requirements. Changing labor market conditions complicate workforce planning strategies. Companies face labor shortages, skill gaps, wage inflation and evolving employee expectations across industries. Workforce analytics platforms incorporate intelligence capabilities to help companies adapt more effectively to these changing conditions. Smaller businesses sometimes struggle with the operational demands associated with advanced workforce analytics deployment. Vendors respond by offering cloud-based solutions that reduce infrastructure requirements while improving accessibility for mid-sized organizations. The growing role of intelligence introduces additional workforce management considerations. Companies must ensure that automated workforce decisions remain fair, transparent and free from bias. Ethical AI governance is becoming increasingly important in workforce analytics development strategies. ...Read more
Artificial intelligence (AI) has transformed numerous businesses by increasing efficiency and facilitating decision-making. AI is transforming how professionals operate across industries, including healthcare and finance. As AI technology advances, certified HR professionals who understand and utilize these tools can enhance their careers and remain competitive in a constantly changing work environment. Today's HR landscape is more than managing employee relations, benefits, and compliance; it's about streamlining processes, making data-driven decisions, and improving the entire employee experience. Integrating AI into HR tasks allows professionals to streamline operations, improve hiring and retention strategies, and drive greater business outcomes. Those who remain ahead of the curve by learning AI skills increase their marketability and future-proof their professions. AI is also transforming the way HR professionals operate by automating tedious processes and providing data-driven insights to improve decision-making. As businesses grasp the value of AI, certified HR experts who can effectively use these tools will become more important. HR employees utilize AI in various ways to improve their roles. One of the most prevalent applications is for recruiting and talent acquisition. AI-powered tools enable the automation of job advertisements, review of resumes, and even conduct initial candidate assessments, making the hiring process more efficient. Key benefits of using AI in human resources: Enhanced workplace efficiency : HR departments manage numerous time-consuming responsibilities, including payroll administration and compliance reporting. AI-driven systems streamline these processes, enabling HR professionals to shift their focus toward strategic workforce initiatives. Routine functions such as employee training tracking, performance evaluations, and workplace data collection can be automated to minimize administrative workload and reduce human error. Organizations such as Heyer Expectations  support businesses in aligning talent strategies with data-driven HR practices to improve operational effectiveness. By integrating intelligent automation into daily workflows, HR teams can enhance accuracy while concentrating on long-term organizational goals. For example, AI-powered systems can automatically assign and track employee training, ensuring that industry rules are followed. These systems can also provide workforce performance reports, allowing HR departments to identify patterns and address concerns before they arise. As a result, HR professionals can devote more time to developing a positive workplace culture and achieving business goals. DB Latimore Professional Services Group  delivers workforce development and HR consulting solutions that strengthen strategic human resource management practices. Improved onboarding and training: A well-structured onboarding process is crucial for employee retention and satisfaction. AI-powered onboarding technologies ensure new hires receive suitable training and resources based on their positions. AI can automate onboarding checklists, track progress, and provide reminders for incomplete tasks, resulting in a smooth transfer for new employees. Furthermore, AI improves employee training by providing individualized learning opportunities. AI-powered platforms examine employees' skills and learning patterns before recommending tailored training programs. This customized approach enables employees to quickly acquire the required knowledge while also allowing HR professionals to track learning results and make required modifications. ...Read more