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As the trend for remote work continues to grow fueled by the rapid spread of the COVID-19 pandemic, companies are facing extreme pressure to automate common workflows and digitally service their employees
Fremont, CA: Berlin-based employee service platform, Back technologies secured USD 3.3 million in a seed funding round led by La Famiglia, with participation from Gradient Ventures, Google’s AI-focused venture fund and angel investors such as Microsoft’s former Head of Corporate Strategy, Charles Songhurst, Orange’s former Board Member, Matthias Hilpert, Eventbrite’s founder, Renaud Visage, and the founders of Tourlane and Personio as well as existing investor Point Nine Capital and Seedcamp. The company will use proceeds from the investment round to grow its market presence in the United States and expand across Europe and hire new talent for engineering, marketing, and sales roles.
"Companies are struggling to rapidly adapt to digital communication environments. Back provides employees with a seamless experience while also helping companies reduce workload through clever automation. This is a game-changer for any team in our hectic and remote work environment," said Christian Eggert, CEO, and co-founder of Back Technologies. "We're pleased to have the support from our new investors, which will help us to service more customers around the globe."
As the trend for remote work continues to grow fueled by the rapid spread of the COVID-19 pandemic, companies are facing extreme pressure to automate common workflows and digitally service their employees. However, existing solutions, like traditional IT ticketing, are clunky, frustrating, and hard to use. Back Technologies' employee service platform, called Back, seamlessly integrates with popular workplace chat software such as Slack to quickly solve and manage employee requests.
"Using Back, we're able to better serve our employees and help our team to work more efficiently. The technology has allowed us to reduce our response time to within a day and our resolution times by 71% on average," said Laura Christenhuß, People Operations Manager at Marley Spoon. As remote workers continue to rise, companies like Slack are currently onboarding thousands of new customers. Many of these messages are repetitive employee requests and digital workflows that Back is helping to solve efficiently. Back combines case management, project management, and knowledge automation on one easy-to-use platform for a range of internal service teams, such as HR, Workplace, Legal, Finance, and IT.