Venky Ganasan, partner at Menlo Ventures, remarked, “Aisera revolutionizes Customer Service and Cloud/IT Operations for enterprises, delivering next-generation Conversational AI & RPA to orchestrate collaborations and workflows for customers and employees,”
Fremont, CA: Aisera, the world’s first AI-driven platform that automates tasks, actions, and workflows for employees, raised $20M in Series B round of financing. The funding round was led by Norwest Venture Partners, with significant participation from True Ventures, Khosla Ventures, Menlo Ventures, Ram Shriram, and Maynard Webb Investments. The company raised more than $50M in total funding.
Aisera plans to use the fund to expand the business and to extend its AI-platform in enterprise IT, HR, and customer services. The company offers the first personalized, proactive, and predictive AI Service Management (AISM) solution that incorporates RPA and conversational AI to automate workflows in an interactive way for enterprise as well as consumer organizations. Driven by AI and Machine Learning, the solutions automatically resolve tasks, actions, and workflows for IT, sales, customer service, and operations. In order to deliver users an enhanced end-to-end experience, it works with existing service desk products (Salesforce, ServiceNow, Atlassian, and BMC, for example) and knowledge bases. Aisera increases productivity, enables self-service, decreases service desk, and operations cost.
Aisera has more than 10 million users on the platform. Companies such as Autodesk and McAfee have witnessed an average auto-resolution rate of 45 percent, with an 80 percent improvement in CSAT, and user productivity increasing by 50 percent or more. The company received the Golden Bridge Award and 2019 TiE50 Award and is included in the hotlist: CNBC’s Upstart Top 100 2019, Red Herring’s Top 100 Global Innovators 2019, Aragon Research’s Hot Vendor list 2019, and Gartner’s Cool Vendor list 2019.
Matt Howard, general partner at Norwest Venture Partners, said, “Every wave of IT innovation creates a new set of challenges. Aisera addresses those challenges, as the founders are seasoned entrepreneurs with deep expertise in service desk, security, and customer service cloud solutions. We are thrilled to be part of their new journey.”
Venky Ganasan, partner at Menlo Ventures, remarked, “Aisera revolutionizes Customer Service and Cloud/IT Operations for enterprises, delivering next-generation Conversational AI & RPA to orchestrate collaborations and workflows for customers and employees.”
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