70% of Employees Are Satisfied With the Role of Their Organizations during the Coronavirus Outbreak, Surveys Fierce Communications

HR Tech Outlook | Thursday, April 09, 2020

Fierce is a global leadership development and training company that changes the way people communicate with each other. They partner with their clients to transform organizational cultures by building conversational skills that spark curiosity, ignite innovation, invite cross-boundary collaboration, and solve their toughest business challenges

Fremont, CA: In a new survey conducted by Fierce Conversations, it has been revealed that 70 percent of the employees are happy with the communication of their organizations during the coronavirus outbreak. However, 1 in 10 employers have not communicated at all concerning the outbreak when asked about it.

When it comes to communication, the number one tactic was a company-wide meeting where employees could ask questions, and the second tactic was an email address where they could ask questions and get fast responses. These responses clearly show there is a need for employers to answer questions from their employees.

“As a small business leader in the heart of the epidemic here in Seattle, I know firsthand how critical our communication is surrounding the ever-changing guidelines and expectations that are inundating us from every angle,” said Stacey Engle, President of Fierce Conversations. “My top priority is ensuring my employees feel supported so that they are able to do their jobs as we shift to a remote organization. A huge part of that is ensuring we are having the conversations, both individually and as an organization, that we need to have to maintain productivity and promote collaboration.”

The primary strategy when asked what the company is doing to combat the pandemic was providing additional cleaning supplies, although more than 40 percent of the organizations failed to do this, according to the survey respondents. Thirty-six percent were given daily updates, and 28 percent were giving training on limiting the spread of the germs. Most of the employees also believed that their organizations were not prepared about the remote work factor.

Beyond having the right technology, it is important that every individual within a company need to have the skills to communicate effectively and in a way that maintains a strong company culture despite the geographical distances. Here are some tips:

• Continuous Conversations are Key

Be clear and upfront on the expectations of hours and availability, along with the types of communication and frequency required. Revisit this after a few days, and again after a few weeks. Be open to adjusting as required, so that everyone’s needs are met.

• Provide the Right Tools and Training for Communication

The proper tools will differ according to the organization, but beyond the hardware, ensure that the technology is set up to make communicating and collaborating easy. There are also plenty of options for online training available, across a variety of platforms and topics. With the tools ready, use training and learning as a way to embed behaviors most needed.

• Make Meetings Work

Ensure everyone who needs to contribute during meetings has the chance to do so. Ask individuals on the call specifically if they have questions or input, as appropriate. It is essential to keep in mind that it can be hard to find a way to get involved virtually once a conversation gets going.

• Trust Your Employees to be Accountable

Without trust, there is nothing. Trust the employees to be accountable for the work at hand, just as they would if they were in the office. In most cases, they are, and possibly being even more productive.

• Invest in Building a Remote Work Culture

Look at the values and take stock to ensure they are alive and well in the virtual workplace. Decide if there are new norms and values that matter and should have more significant attention. Do not underestimate the importance of investing in training and team building when afar.

“There is no doubt that it is a tough time for many organizations and their employees, but we are all in this together,” continued Engle. “It is critical that company leaders step up and continue to find ways that support their employees now, and in the future, through more flexibility and the tools to communicate effectively no matter what life throws at them.”

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