5 Ways in which AI can Transform HR Practices

HR Tech Outlook | Friday, August 30, 2019

AI has immense potential in automating the HR processes and providing the teams with significant insights

FREMONT, CA: Organizations are increasingly incorporating artificial intelligence (AI) into their operations. AI's ability to assimilate and extract deep insights out of vast data sets makes it highly effective incorporation for the organizations. Human resource (HR) teams are also eyeing the potential of AI to assist them in HR functions such as administration of benefits and onboarding to enhance the overall employee experience.

As per IBM’s survey of 6,000 executives, 66 percent of CEOs consider cognitive computing has the potential to drive significant value in HR. Majority of HR executives support the incorporation saying that cognitive computing can transform key dimensions of HR. Fifty-four percent of HR executives hold the stand that cognitive computing will impact the critical areas of the HR organization. While many of the executives are still hesitant to adopt the technology, here are some of the ways in which organizations are investing in cognitive computing and AI for their HR workflows:

1. Personalized Experiences

The officials of IBM study discussed how AI could be integrated into an employee’s onboarding program. For instance, new resources who want to acquire information and meet people do not know where to go. However, leveraging AI, the new employee, can be aided with the new hire information on his device that was designed as per his first assignment. AI can also provide training suggestions or the locations, names, and contact information of the people the new employee needs to contact. 

2. Cognitive-Enabled Decision-Making

Cognitive engines can help employees to reach everyday decisions in the workplace. Usually, HR team members take care of these tasks, which include:

Vacation Request- Employees who want to apply for vacation are informed that it’s difficult to be approved as several others have already applied for the same in that time frame.

Determining Mood- After a client call, a client may seem anxious. In such a case, he should be conveyed that he should take a break before a meeting.

Team Training- In case an organization eyes a more systematic approach to resource training processes, team managers need to be provided with a list of training opportunities for the members.

Hiring Processes- If a company’s recruitment approach lags because it hasn’t interviewed enough candidates, cognitive solutions can help organizations to delve into various data sources. It can allow them to extract insights to enable companies to develop contents such as candidate profiles.

1. Automating Redundant Tasks

AI presents a chance for HR to automate redundant, low-value tasks and increase the attention to more strategic endeavors. For instance, instead of HR spending time processing the measures of onboarding a new employee, AI can save time in those areas and help HR teams to focus on value-added tasks such as mentoring and continuous feedback. AI tools also automate other common HR tasks such as triaging common requests and questions and benefits management. 

2. AI Recruiters

Employees and applicants are more comfortable with custom experiences that are designed as per their needs as they apply for a new job, explore development opportunities, or choose the right benefits. Companies are implementing “AI recruiters” to automate interview schedules, providing feedback to candidates during the interview process, and answering their questions in real-time. It enables human recruiters to spend more time with probable hires.

3. Better People Analytics

Companies possess vast data reserves pertaining to their customers. However, it has always been a challenge to gain insights from the data sets because of their complexity. AI can play a major role in HR in determining what data to analyze, track, manage, and protect. Technology, like AI, will enhance the candidate experience and provide an edge to the companies in the future.

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