3 Ways CIOs can Contribute to Better Employee Engagement

By HR Tech Outlook | Thursday, September 12, 2019

By bringing together data, technology, and work culture, CIOs can significantly improve employee engagement.

FREMONT, CA: The IT and the HR department are crucial for the smooth functioning of any organization, and in the wake of digitalization, their functions have become complementary. The role of the CIO is critical in ensuring seamless collaboration between these departments and taking their organizations beyond the siloed mentalities. As such, one of the main challenges faced by HR is employee engagement.

The research shows that less than 60 percent of organizations are giving importance to employee experience, and less than 25 percent are incorporating a robust employee engagement strategy. Although many CIOs encourage the implementation of novel technology to improve customer engagement, their focus on employee experience has not been up to the mark.

It is no secret that highly engaged employees ensure higher productivity, leading to improved customer interactions and increase in revenue. The immense demand for talent and the cutthroat competition in the job market, organizations, face the risk of losing well-experienced employees. Hence, the role of the CIOs in ensuring a seamless interaction between the employees and the management is crucial.

Employees are exposed to quality customer experience and robust digital interactions in their personal lives, and when they cannot achieve this in the workplace, their engagement inevitably begins to deteriorate. As a result, productivity falls, and organizations often lose important assets. However, the involvement of CIOs can enable the HR departments to provide the employees with what they need.

Enhancing Business Outcomes with Better Employee Experience

CIOs can fuel the productivity of employees by collaborating with the HR department to equip the employees with robust digital technology. As a result, employees can seamlessly access the necessary information, regardless of their device and location. It will streamline planning, collaboration, and execution, thus leading to higher productivity. By facilitating employee engagement, CIOs can pave the way for a higher rate of growth, talent onboarding, and employee sentiment.

Employee sentiment is essential for any business organization, as it can improve the standing in the job market. CIOs can deliver a robust digital employee experience, giving them the ability to work from anywhere, anytime. The sense of freedom will not only result in higher engagement but will also lead to greater employee sentiment. Engaged employees show higher loyalty to their organizations and often exhibit their satisfaction by promoting the organization as a progressive culture.

Promoting Progressive Corporate Culture

Digital transformation is essential for employee engagement, and no one is better positioned to ensure it than the CIO. By partnering with the HR department, CIOs can fuel internal transformation by implementing a progressive work culture in which the employees feel right at home. A place where they can picture themselves growing is where the employees will want to stay, and the role of CIOs is primary in fostering that culture.

A Seamless Collaboration between the CIO and HR is the Key

The incorporation of digital technology is transforming workplaces. The HR department can no longer ensure a seamless employee engagement without the help of IT. By facilitating a robust partnership between the two departments, CIOs can work toward eliminating the friction between employees and corporate management. The collaboration will lead to the alignment of employee experience with employee expectations, thus enabling higher productivity and talent retention.

Although it is challenging for CIOs to put aside time and resources to facilitate collaboration across departments, their role in employee engagement is crucial, especially in this age of digitalization. As enablers of digital transformation, CIOs can help the organization move beyond siloed processes and implement a more connected workplace. A collaborative approach will not only augment work culture but will also ensure employee satisfaction as well as higher productivity.

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